Privacy Policy

This Privacy Policy explains how SOG Brands collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by SOG BRAND & PRINT, under the brand name SOG Brands.

Business Name: SOG BRAND & PRINT
Brand Name: SOG Brands
SSM / Registration No.: 202603061306 (TR0338535-A)
Business Address: B-12-05, Jalan PSK 4, PST Perdagangan Seri Kembangan 43300, Selangor
Email: sogbrands.com.my
Phone / WhatsApp: 011-6239 1543

2. Personal Information We Collect

We may collect personal information from you when you:

Visit our website
Create an account
Place an order
Make payment
Contact us by email, WhatsApp, social media, or website form
Subscribe to our newsletter or marketing updates
Submit artwork, design files, or custom print details
Join promotions, campaigns, or giveaways

The personal information we may collect includes:

Name
Phone number
Email address
Billing address
Shipping address
Order details
Payment confirmation details
Custom print artwork, design files, images, text, and instructions
Communication records between you and us
Website usage information, such as IP address, browser type, device type, and cookies

We do not intentionally collect sensitive personal information unless it is necessary for your order or service request.

3. How We Use Your Information

We collect and use your personal information for purposes including:

Processing your order
Confirming payment
Preparing and shipping your parcel
Producing custom print orders
Contacting you about your order
Providing customer support
Managing returns, exchanges, refunds, or complaints
Sending order updates and tracking information
Improving our products, services, website, and customer experience
Preventing fraud, misuse, or unauthorised transactions
Keeping internal records
Sending marketing messages, promotions, or updates, if you have agreed to receive them
Complying with legal, accounting, tax, or regulatory requirements

4. Custom Print Artwork & Design Files

If you submit artwork, logos, images, text, or other design files for custom printing, we will use them only for the purpose of preparing, checking, printing, and fulfilling your order.

You are responsible for ensuring that the artwork or content you submit belongs to you or that you have permission to use it.

We may keep custom print files for record, reprint, customer support, or dispute handling purposes, unless you request deletion and we are legally or operationally able to delete them.

5. Payment Information

Payments on our website may be processed by third-party payment providers, payment gateways, banks, or Shopify-related payment services.

We do not store your full card details or online banking login details.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

6. Shipping & Delivery

To deliver your order, we may share necessary personal information with courier companies or delivery partners, such as:

Name
Phone number
Delivery address
Order or parcel details

This information is shared only for delivery, tracking, redelivery, claim, or delivery support purposes.

7. Marketing Communications

If you subscribe to our newsletter, promotions, or marketing updates, we may use your email address, phone number, or other contact details to send you updates about our products, offers, campaigns, and store news.

You may unsubscribe or opt out from marketing messages at any time by following the unsubscribe link, replying to the message, or contacting us directly.

Even if you opt out of marketing messages, we may still contact you about your order, payment, delivery, return, refund, or important service-related matters.

8. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to:

Keep your cart active
Remember your preferences
Improve website performance
Understand how visitors use our website
Support analytics, advertising, and remarketing
Improve customer experience

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Third-party platforms such as Shopify, analytics tools, advertising platforms, or social media platforms may also use cookies according to their own privacy policies.

9. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information only when necessary with:

Shopify or our website platform provider
Payment providers and banks
Courier and delivery companies
Printing or production partners, if applicable
IT service providers
Marketing or analytics service providers
Customer support tools
Professional advisers, such as accountants or legal advisers
Government authorities, regulators, or enforcement bodies, when required by law

We only share information that is necessary for the relevant purpose.

10. Data Protection & Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These steps may include:

Using secure website and payment systems
Limiting access to personal information
Using password-protected accounts and systems
Keeping customer information only for necessary business purposes
Working with trusted service providers

However, no online system, website, or electronic storage method is 100% secure. You are responsible for keeping your account login details and password confidential.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes stated in this Privacy Policy, including order processing, customer support, business records, accounting, tax, legal, dispute, or compliance purposes.

When your personal information is no longer needed, we will take reasonable steps to delete, destroy, anonymise, or securely store it according to our business and legal requirements.

12. Accuracy of Personal Information

You are responsible for providing accurate and complete personal information when placing an order or contacting us.

Please make sure your name, phone number, email address, shipping address, and order details are correct.

If your personal information changes, please contact us so we can update our records where necessary.

We are not responsible for delivery failure, delay, or order issues caused by incorrect information provided by the customer.

13. Your Rights

Subject to applicable law, you may request to:

Access the personal information we hold about you
Correct or update your personal information
Withdraw consent for certain uses of your personal information
Unsubscribe from marketing messages
Request deletion of your personal information, where legally and operationally possible
Ask questions about how your personal information is used

To make a request, please contact us using the contact details below.

We may need to verify your identity before processing your request.

14. Third-Party Websites & Services

Our website may contain links to third-party websites, apps, payment gateways, courier tracking pages, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

Please read their privacy policies before providing personal information to them.

15. Children’s Privacy

Our website and services are not intended for children below the age of 18 without permission from a parent or guardian.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it where required.

16. International Transfer of Data

Some of our website, payment, storage, marketing, analytics, or service providers may process or store information outside Malaysia.

By using our website or purchasing from us, you understand that your personal information may be transferred, stored, or processed outside Malaysia where our service providers operate.

We will take reasonable steps to ensure that your personal information remains protected.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.